Aol We Encountered a Technical Issue. Please Try Again.
Hi Auntie C,
Cheers for reaching out hither at the Microsoft Community Forum.
Nosotros got your concern about adding back AOL email to Outlook, equally information technology stopped syncing that'south why you've removed it. Nosotros empathize the importance of this case to exist addressed. Let'southward work on this together and nosotros'll assist you in the best fashion we can.
We admit that you've tried several steps, entered the right information, and encountered the same issue. This may be related to the business relationship itself or may accept something to do with connecting to the server of the e-mail account. To isolate and to know more than about the situation, nosotros'd similar to ask the post-obit questions:
1. Noted that the thread is tagged under Outlook.com. Just to confirm, are you using the Outlook.com spider web version or the Outlook desktop application in adding your AOL email account?
two. If yes that it's the Outlook desktop awarding, which build/version of Office is installed on your device? Is it part of the Office/Microsoft 365 Family, Personal, or Business subscription? Meet this: Most Function: What version of Part am I using?
iii. Are you using a Windows x PC or a Mac device ?
4. When did the issue start? Were there any possible changes/updates made before this happen?
5. Can y'all share with us a screenshot of the error messages/codes that you're getting if in that location's any?
6. Can you provide the exact steps you're taking when you tried re-adding the AOL account?
The questions existence asked tin can help narrow down the cause of the issue and place the adjacent recommendations that nosotros can provide in the adjacent response. We'll wait for your response.
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ane. Noted that the thread is tagged under Outlook.com. Just to confirm, are yous using the Outlook.com web version or the Outlook desktop application in adding your AOL electronic mail account?
I am using the Desktop application.
2. If yes that it'southward the Outlook desktop application, which build/version of Role is installed on your device? Is information technology part of the Office/Microsoft 365 Family, Personal, or Concern subscription? See this: About Function: What version of Part am I using?
I logged into my Microsoft account and it shows Microsoft 365. Initially it was installed with Function Home & Business 2013 simply I have all the latest Microsoft updates.
iii. Are you lot using a Windows 10 PC or a Mac device ?
Windows ten
iv. When did the issue start? Were in that location any possible changes/updates made earlier this happen? The issue started less than a week ago and as far as I tin can tell for no reason. I had made no changes to whatsoever of my electronic mail accounts. Of a sudden AOL stopped syncing and I received no new emails.
5. Can you share with us a screenshot of the error messages/codes that you're getting if there's any? Simply the standard error message and I've tried to troubleshoot.
half-dozen. Can you provide the exact steps you're taking when y'all tried re-calculation the AOL account?
Yes. I get into Outlook/FILE/Add together Account Then I blazon in my email address + countersign and I get the error message above.
The questions beingness asked can assist narrow down the cause of the outcome and identify the adjacent recommendations that we can provide in the next response. Nosotros'll look for your response.
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Thanks for getting dorsum to u.s.a. and for the data provided.
It will help us cheque farther if we take the exact error message that you're getting when you've tried adding your AOL account to the Outlook desktop application. Would yous exist able to capture the exact error bulletin? Run into this: How to take and comment screenshots on Windows ten / Employ Snipping Tool to capture screenshots for the steps to get screenshots or utilize any applications bachelor on your device that will allow you to capture screenshots and insert them in your next respond.
While we look for the screenshot. At that place'due south a possibility that it has something to practice with the way yous're calculation the account to the Outlook app. You may try post-obit the steps on this commodity: Add together an electronic mail account to Outlook and go to the section: Outlook won't accept my password. Information technology states there that you lot may need an app password to add your AOL e-mail account to Outlook. This is the one existence entered instead of your actual password for your AOL account.
The awarding countersign tin be generated when you sign into the webmail of AOL. We've plant a related thread: adding aol postal service to my outlook that contains steps on how yous can get this.
Please respond to this thread to let us know how the issue progresses. Similarly, if you lot have more questions, please inform the states by replying to this post.
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I appreciate all your help with this problem.
My email DOES NOT require a two step authentication.
I was getting fault messages last week earlier I deleted my AOL account saying it was not syncing. Unfortunately since deleting the electronic mail business relationship I cannot provide a screenshot of the error. Below I used OneNote for a screenshot of the error bulletin I am getting now just it is the standard message. I have checked the business relationship settings and they are correct and I've tried several of the troubleshooting suggestions merely none have worked. Before I deleted the business relationship I tried to REPAIR information technology simply that did non piece of work either. I thought maybe the account/linkages got corrupted somehow and if I deleted the account and and then added it back that would fix the problem. This AOL account shows up in OUTLOOK nether ACCOUNT SETTINGS in the DATA FILES tab as an aol.com.ost file which I also tried to delete only it will non permit me practice it. I did not provide a screenshot of this due to privacy considerations since this is a public forum.
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Thanks for getting back to the states.
We acknowledge that your AOL account may have the two-pace verification turn off and accept the correct settings for information technology. In the related thread that we've shared in our previous response: adding aol postal service to my outlook, the Original Poster there encountered the same error message equally you do: Something Went Wrong -- We couldn't log on to the incoming (IMAP) server Please check your email address and countersign and try again. The proffer of Diane Poremsky MVP to create an app countersign has worked even if the two-step is also off. May we confirm if y'all've tried this method aside from repair?
Nosotros know that you may have not used the app password when you've initially added and sync your AOL business relationship to Outlook, withal, there may be changes made on the AOL side, that's why nosotros're recommending this step since other customers likewise have tried this.
If you oasis't done this yet, you may proceed to log in to your account to the webmail version of AOL and check the option where it says Manage app passwords, then wait for the app that you're using, which is Outlook Desktop and generate a password. One time it provides you lot a password, y'all'll be using that instead of the actual password for your AOL account, the app password is only used for the Outlook desktop app.
Allow us know how information technology goes afterwards trying to utilise the generated app password. We'll wait for your update.
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I capeesh your attention to my issue.
However, I cannot generate an App password because Outlook does non recognize or show my AOL email. It will not allow me add AOL equally another email account. I've tried all the troubleshooting exercises that accept been suggested.
My Microsoft account is tied to my AOL email because I was using AOL exclusively when I got this laptop in 2013. Since and then I use GMail as my personal e-mail to communicate with family and friends but I still have some other websites tied to the AOL electronic mail.
When I go into OUTLOOK Business relationship SETTINGS Data FILE TAB it shows my AOL Email account equally aol.com.ost What is this file?
1 more thing, is information technology possible to reset my laptop to an earlier date. This was something you could practice in Microsoft years ago but I don't know if Windows10 has this capability. I've searched but have been unable to find it under RECOVERY. I know the date I deleted my AOL from OUTLOOK.
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You lot're welcome. We'll be here for you to check on this further.
Noted that information technology can't generate an App password. Based on the steps you've provided earlier on how y'all're adding the AOL account, it'southward the steps in adding some other e-mail account in Outlook. Can you clarify what you mean by your Microsoft business relationship is tied to your AOL account? Practise you mean you accept a Microsoft account with Outlook/Hotmail.com domain and your AOL account is connected to that account? Is that correct?
When you go under Account Settings > Data File tab, the aol.com.ost that you're seeing there is the data file for your AOL electronic mail account at the fourth dimension that information technology's configured in Outlook. Information technology'south used to store a synchronized copy of your mailbox information on your local calculator. To know more nigh this, y'all may check this article: Introduction to Outlook Data Files (.pst and .ost) and go along to the section: Offline Outlook Data File (.ost).
The other recommendations that we can provide to isolate this business are as follows:
Method one:
An boosted pace to isolate this farther is to create a new Outlook contour and configure the account from there. This volition make up one's mind if the issue is caused by a corrupted profile. To do this, please bank check: Create an Outlook profile . In one case a new profile is already created, yous may attempt configuring your AOL account from there and run across if there volition be any improvements.
Method 2:
We'd recommend that you try using the Microsoft Back up and Recovery Banana (SARA) tool. This is helpful to exist used with Outlook problems and setting an account. In that location will exist on-screen instructions that will make this step easy to follow. The tool will do the work for usa. It will identify the possible cause and will provide its resolution at the same time. Please refer to this commodity: Well-nigh the Microsoft Support and Recovery Assistant for further information on how to use the SARA tool.
Regarding the selection or way to reset your laptop to an earlier date, in that location's an selection to perform that since you're using a Windows 10 device. Nosotros've establish an commodity almost this: How to refresh, reset, or restore your PC and go to the section: To restore your PC to an earlier point in time. However, if you have further questions almost Windows and on how this can be washed, information technology would be best if you'll create/start a new post under Windows forum category, so you'll be guided with other experts that handles this type of concerns.
Delight reply to this thread to let me know how the issue progresses. Similarly, if yous have more questions, delight inform me past replying to this mail.
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Thank you lot so much for all your attending to my problem. I am very grateful!
I only mentioned that my AOL account is linked to my Microsoft account in case it was important to the problem I am having. What I meant was at the time I set up my Microsoft account in 2013 when I got this laptop I used the AOL business relationship/password as the login and I continue to utilise it now. I merely thought I would tell you in instance it might relate to this issue.
Below I have a screenshot to create a new profile. I was not clear on what else to do. It already shows up as Outlook and information technology would not permit me to change information technology.
I hoped to be able to restore my PC. However, I need to get back to iv/half-dozen/2021. The date in the restore application was 4/12/2021 and it could not be changed. How can I alter it to the earlier date?
Also, is there any helpful files stored in the Cloud?
Again, I appreciate your help!
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Thanks for your response.
Regarding the suggestion of creating a new Outlook profile, were you able to create a new one already using the steps that can exist found here: Create an Outlook profile? If yes, yous may click on the arrow down as shown in the image, and so select the proper noun of the new Outlook contour you've created.
If y'all oasis't created a new Outlook contour yet, then you may select New, to create a new one. Then, select it from the listing. One time the new contour is launched, you may continue to add the AOL account as usual.
In line with restoring your PC, the restore dates that you can run into are the only ones available that yous tin can choose from. Delight be informed also that restoring the calculator to an earlier appointment won't touch on files and applications.
One time you lot're done with the steps on creating a new profile, then you may also follow Method two that was suggested, which is the Microsoft Support and Recovery Banana (SARA) tool. This tin also help in configuring the account and can bank check if the result is with the Outlook app or maybe the business relationship specific configuration already. This was the commodity: About the Microsoft Back up and Recovery Banana for further information on how to use the SARA tool that we've provided.
Let u.s. know if you may have farther questions.
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I should have read your reply before I tried to restore my PC. It took ii hours and did not work. But now it is fresh in my mind on how to do this in the future if I always demand to do it!!
I was Not able to add a new profile. The instructions practise not match exactly to the steps required to do information technology. Then this is making information technology confusing to me.
The kickoff stride says select NEW to create a new profile. This is what I see following the instructions. There is no option for NEW. If I cull OPTIONS
If I choose OPTIONS this is what I encounter
And so if I click on NEW this is what happens
Then I click OK and this pops up
And now I am back in the same loop
Then this bulletin again
I ran the SARA Tool
Now what?
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/problems-adding-aol-email-to-outlook/08c30b95-f8ce-4a26-92d9-f98a73242b81
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